Eligibility Checker

Duties

The Adoption process ensures that the right family is the best match for both the dog and the family when placing the right dog in a forever home.  Eligibility Checkers are required to review and validate the information provided to us via the application process, by completing eligibility checks such as phone calls to vet offices, personal references, and or landlords.

• Follow Adoption team guidelines to complete reference checks for in-process Adoption and Foster applications by contacting personal references, landlords, and Veterinarians.
• Make outgoing calls by following a script or organically asking clarifying questions to gain a deeper understanding of the applicant’s ability to provide for a Dog Star dog.
• Develop a working understanding of  Dog Star’s eligibility requirements as related to vet checks, personal reference checks, landlord checks, etc.
• Document facts reported to you while completing eligibility checks without bias or personal opinion.
• Communicate with applicants about the status of their application, including asking for missing or additional information, as necessary with a Dog Star email.
• Complete assigned eligibility checks in a timely manner.
• Follow the processes, procedures, and best practices outlined in the Adoption Manual.
• Develop a basic understanding of Dog Star’s adoption and matchmaking process.
• Attend and participate in Adoption Events, as available.
• Additional tasks as needed.

Commitment

Attend a mandatory orientation program, participate in a mentor program, collaborate with the immediate team and other internal teams, follow organization communication procedures, policies, and guidelines at all times, and volunteer three (3) to ten (10) hours a month minimum.

Dress Code

The remote position comes as you are. When you volunteer, wear your red Dog Star Rescue shirt, with a preference for jeans or tight-fitting trousers, sturdy shoes, preferably sneakers or boots that you don’t mind getting dirty, and no flip-flops. No jewelry, dangly earrings, or long necklaces. If you have long hair, tie it up in a messy bun (as some dogs tend to mistake ponytails for chew toys.)

Preferred Qualifications

Excellent interpersonal skills, attention to detail, problem resolution, critical thinking, working independently in a collaborative environment, good time management skills, phone etiquette, active listening skills, and ability to communicate and interact with all kinds of people. Passionate about dogs with the ability to interact positively with dogs of ALL breeds and sizes. Computer literate with a working knowledge of Microsoft Office, Google Meets, and Shelter Manager or the willingness to learn.

Working Conditions

Requires sitting for long periods, getting up and down with reaching or bending, manual dexterity with normal hand and finger movements for typical office work with the option to participate in in-person adoption events.   Remote work, with access to a laptop, tablet, internet, and phone. The ability to lift/push/pull at least 50 lbs. May be subject to dog bites and scratches while handling questionable temperament dogs.  Regular bending, reaching, kneeling, sitting on the floor, crouching, and stand/walk for extended periods with the potential for exposure to animal waste, blood, and zoonotic diseases.

Benefits

Personal satisfaction knowing you are helping address a nationwide problem while spending significant time each week helping guide dogs to a wonderful new life. You have a love for dogs and a desire to have fun socializing with like-minded people and not to mention the unlimited dog kisses and snuggles.

Reporting to

Adoption Team Coordinators